Refund policy

At Dougherty Engraving Services, many of our products are custom-made, engraved, printed, or personalized specifically for each customer. Because of the personalized nature of these products, custom and personalized items generally cannot be returned or exchanged.

Custom and Personalized Orders

All custom, engraved, printed, or personalized products are considered final sale once production has begun.

Customers are responsible for reviewing all names, dates, wording, images, logos, artwork, and other personalization information submitted with an order. Dougherty Engraving Services is not responsible for errors in information supplied or approved by the customer.

If a design proof is provided, production may begin after the customer approves the proof. Once approval has been given and production begins, the order cannot normally be canceled, changed, returned, or refunded.

Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders may be canceled for a full refund if production, design work, or customization has not yet begun.

Once production or custom design work has started, cancellation may no longer be possible.

Damaged, Defective, or Incorrect Items

We stand behind our workmanship. If your item arrives damaged, defective, or substantially different from the approved order, please contact us within 7 days of delivery.

Please provide:

- Your order number
- A description of the problem
- Clear photographs showing the damage or issue

If the problem resulted from an error by Dougherty Engraving Services, we will work with you to provide an appropriate replacement, repair, or refund.

Shipping Damage

Please retain the product, packaging, and shipping materials if an item arrives damaged. Photographs may be required so that we can file a claim with the shipping carrier.

Non-Returnable Items

The following items are generally not eligible for return:

- Personalized or custom-made products
- Engraved products
- Custom UV-printed products
- Products made using customer-supplied artwork, photographs, names, dates, or wording
- Items that have been used, altered, damaged, or modified after delivery

Contact Us

Questions regarding returns, refunds, damages, or cancellations should be sent to Dougherty Engraving Services using the contact information provided on our website.